In the complaints from consumers to the “harmonious rights protection†version, complaints about furniture issues accounted for a certain proportion. Just like Mr. Zhang’s answering the reader’s questionnaire, the example of a business that did not honor the promise, the case of his anger was also encountered in the process of buying furniture.
What should I pay attention to during the purchase of furniture, how can I better protect my rights and interests? A member of the "Harmonious Rights Protection" Club, lawyer Chang Changbo of Beijing Branch of Beijing Hengheng Law Firm used his profession to support consumers.
The case of furniture rights defended by Qi Changbo:
In August 2011, Ms. Zhang ordered a set of 5 pieces of solid wood furniture in a furniture store. The price was 28,000 yuan. The contract indicates that the furniture material is pure ash. The salesperson promised that the furniture was pure ash from head to toe, no veneer, no blockboard, and no other accessories other than ash. At the beginning of September, when the store delivered the goods, the delivery person gave a sales order and asked him to hand over the purchase contract to return the invoice. Since then, the invoice has not been issued. In October, this set of furniture had serious quality problems. The identification agency confirmed that the furniture was a veneer process, not solid wood furniture. Afterwards, both parties in the case reached a mediation under the auspices of the court.
Mr. Yan Changbo’s advice:
According to the national standard “General Technical Conditions for Wood Furniture†implemented in 2009, wood furniture can be divided into three types: solid wood furniture, wood-based panel furniture and comprehensive wood furniture. Among them, the comprehensive wood furniture refers to the furniture made of solid wood, wood-based panels and other materials. The solid wood furniture is divided into solid wood furniture, solid wood furniture and solid wood veneer furniture according to the proportion and process of the materials. In order to protect their legitimate rights and interests, consumers must pay attention to the following matters when purchasing furniture:
1. Sign the written contract carefully and fill in the important terms such as product quality, environmental protection requirements, delivery deadline, and liability for breach of contract. In the contract for furniture transactions, dealers often simply write down the price, model, quantity and delivery date of the goods, and seldom indicate what responsibility the dealer should bear after default.
2. The content of the contract should be clear. It is necessary to indicate the size of the furniture, the appearance of wood color, materials, quality assurance and after-sales service. The order form of each manufacturer can not be regarded as a contract, and the guarantee or standard contract text issued by the decoration city is recognized by the industrial and commercial department.
3. The contract must cover the mall certification chapter. This is important evidence to prove that the transaction occurred and to confirm the joint responsibility of the mall. In the event of a dispute, the mall not only has the obligation to mediate disputes, safeguard the legitimate rights and interests of consumers, but also bear the corresponding joint responsibility.
4, take the initiative to ask the "Furniture Instructions for Use", the furniture main materials, auxiliary materials, adhesives, formaldehyde content, after-sales service and other provisions specified above, is an important basis for consumers to understand the product and after-sales rights protection.
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