1. Demand
In accordance with the principle of "integrated planning, step-by-step implementation, and resource integration", the "China Zhejiang" government portal website was built into a channel for the provincial government to open government affairs, a window for external publicity, an online management platform, and a bridge to serve the public. The image of Zhejiang Provincial Government is a provincial government portal that has certain influence at home and abroad. Promote the development of Zhejiang to people at home and abroad, spread the voice of the government, and provide information channels; introduce various laws, regulations and policies, disclose the procedures of various departments, provide monitoring methods; provide public understanding of government activities, provide inquiry services, and communicate the government and the masses To provide public welfare information services; to open online channels for the government ’s external administrative examination and approval affairs to facilitate the masses and improve efficiency.
2. Construction process
The first stage of overall planning and design
On February 27, 2003, the special meeting of the Zhejiang Provincial Government decided that the General Office of the Provincial Government should take the lead in organizing the construction of the "China Zhejiang" government portal. Since then, the planning and design phase of the portal has officially started.
The overall planning and design are carried out from the following aspects: the information framework of the portal website, the information infrastructure platform architecture, and the website construction and operation organization framework.
(1) Information frame design
Designing the information framework, the functional positioning of the portal is the key. The positioning of provincial government portals is quite different from that of other levels of government, and positioning is indeed more difficult. One is that the provincial and municipal websites are very different. There is no clear service content for the citizens, and it is difficult to grasp the information boundary with the municipal and departmental websites. Second, most domestic provincial government websites generally stay in the open government affairs. 1. The main content is static content, lack of interactivity, low user access rate, and there are not many things to learn from. Third, the construction level of sub-sites of various departments of the provincial government is uneven, the technical styles are different, the system is scattered, and there is no unified platform.
In order to overcome the above difficulties, the Information Center of the Provincial Government Office cooperated with Zhejiang University and other units to actively investigate and analyze in depth the website construction, business processes, and information construction of the units directly under the provincial government. At the same time, actively carry out research outside the province. I have visited and inspected the e-government construction of the Shanghai Municipal Government and the Jiangxi Provincial Government, especially the construction of the portal website. With reference to the experience in the construction and operation of excellent government websites at home and abroad, I have compiled the "Zhejiang Provincial Government System Information Resource Analysis Report. Based on this, the "Zhejiang Provincial Government Portal Information Framework" was formulated. Set up five channels of "One Main, Four Sub". The main channel highlights the contents of government portal information disclosure and government affairs disclosure. The four sub-channels focus on serving the public. From the different perspectives of residents, enterprises, investors and tourists, the government, social groups, enterprises and institutions The service is displayed and strives to be an authoritative website for service navigation in Zhejiang Province.
(2) Information infrastructure architecture design
Based on a comprehensive analysis of the mainstream technology of website construction, combined with the status of the software and hardware platforms of the original government website, we have proposed a new information infrastructure construction framework for the portal website.
The portal will be developed based on the J2EE multi-layer architecture. Multi-layer architecture system: front-end presentation layer-middle application layer-back-end data layer-bottom layer J2EE multi-layer distributed development environment. The system is an open, componentized, object-oriented, and extensible platform.
The logic diagram of the system is as follows:
(3) Expression design
The homepage style design of the website refers to many government websites in Canada, Hong Kong, Shanghai, Hangzhou and other countries, breaking through the current style of domestic government websites that focus on a large amount of text information, and the interface design is based on the principles of elegance, simplicity and ease of use. Use information navigation as the center of the homepage to plan the page; the page size is limited to 1.5 screens, so that the low version of IE is displayed in full screen, overcoming the problems of the first user due to the large content and the lengthy page caused by the confusion of the first user .
(4) Website construction and maintenance organization structure
Led by the General Office of the Provincial Government with the participation of relevant departments, the “China Zhejiang†Government Portal Construction Coordination Group was established to be responsible for the organization and coordination of portal construction. All units directly under the provincial government and municipal governments should attach great importance to the construction of government websites, determine a leading comrade to be responsible, and be led by the office (office), with the participation of relevant departments, in accordance with the planning requirements of the station construction, coordinate with the main website construction, hierarchical management to ensure The normal construction and operation management of the website.
The "China Zhejiang" government portal website is built by the provincial government office and the units directly under the provincial government in accordance with the "unit network, topic group column, and efficient link" model. The General Office of the Provincial Government is responsible for the overall planning of the portal website, column setting, supervision and inspection, website operation monitoring, etc. The software development and daily maintenance of the website is the responsibility of the provincial government office, and the content of the website is provided by the units directly under the provincial government. "Unit network" refers to the establishment of independent sub-sites by the units and municipal governments directly under the provincial government, and the relevant columns are set according to the unified planning of the provincial government portal; "thematic group columns" refers to the hot spots that the provincial government portal will generally pay attention to by the public As for the problem, various columns are formed in a prominent position on the portal website, which is maintained by the relevant departments to facilitate public access; "efficient links" refers to the links between the provincial government portal website and each sub-site should be efficient and smooth.
The units directly under the provincial government and the municipal governments strictly control the content of the units entering the provincial government portal website according to the principle of "whoever is online, who is responsible", and organize the content online in a timely manner to improve the timeliness of the information. The unified setting of self-surfing columns shall be implemented by all units directly under the provincial government and organized by the municipal governments to ensure "efficient links" with the provincial government portal. If there is no unified requirement, the units directly under the provincial government and the municipal governments can set up their own columns according to the actual situation and develop features.
The second phase of content management focuses on the construction and implementation phase
(1) Construction of website information infrastructure
Build a reliable and safe information system, establish a website hardware and software platform, and establish a website management system. See Figure 2 for details:
(2) Information content collection, organization and management
Design around the column of the website to collect information content. Use the website content management system to collect the following types of information:
1. The latest documents, laws and regulations, government affairs and other government affairs information; 2. Service guides, administrative licenses, non-administrative license approvals, government services, form downloads and other service information; 3. Governor ’s mailbox, online consultation, suggestions, etc. Interactive information; 4. Zhejiang overview, economic statistics and other data-type information; 5. Public information, service navigation information; 6. Online service procedures and other information.
After the information collection is basically completed, a comprehensive inspection of the contents of each column is carried out, and the gaps are filled out. Some information that has a time limit is also revised and updated; at the same time, for the information that requires the cooperation of each city and department, we A detailed list was issued to all units, which requested self-examination and supplementation within the specified time. At present, on the portal, the overview of 11 cities, the mayor, etc., 44 provincial government units directly under the organization functions, work rules, leadership division of labor, person in charge of the post, department documents, public telephone, supervision telephone, address and other basic information are all Can be found; local regulations, government regulations, and publicly available policy documents issued by the provincial government and the provincial government office can be uploaded and released in a timely manner; 44 units directly under the provincial government, in addition to reporting their own information on government affairs disclosure as required At the same time, daily dynamic government affairs manuscripts are also reported.
The third stage is the application improvement stage focusing on online service
(1) Further perfect the expression form of online service
Improve the presentation form of the service hall of the portal website, adjust the homepage interface of the service hall of the portal website, and on the premise of continuing to retain the original clear logic and convenient retrieval characteristics, made a further visual layout to simulate the realistic service hall Units are arranged in the form of individual processing windows. At the same time, all pages of administrative licenses and matters to be handled online by provincial units are required to be marked with the unified logo of "China Zhejiang Portal Service Hall" and be as close as possible in style to the Chinese Zhejiang Portal to form Unified online government image.
(2) Improve the online process
1. Demand
In accordance with the principle of "integrated planning, step-by-step implementation, and resource integration", the "China Zhejiang" government portal website was built into a channel for the provincial government to open government affairs, a window for external publicity, an online management platform, and a bridge to serve the public. The image of Zhejiang Provincial Government is a provincial government portal that has certain influence at home and abroad. Promote the development of Zhejiang to people at home and abroad, spread the voice of the government, and provide information channels; introduce various laws, regulations and policies, disclose the procedures of various departments, provide monitoring methods; provide public understanding of government activities, provide inquiry services, and communicate the government and the masses To provide public welfare information services; to open online channels for the government ’s external administrative examination and approval affairs to facilitate the masses and improve efficiency.
2. Construction process
The first stage of overall planning and design
On February 27, 2003, the special meeting of the Zhejiang Provincial Government decided that the General Office of the Provincial Government should take the lead in organizing the construction of the "China Zhejiang" government portal. Since then, the planning and design phase of the portal has officially started.
The overall planning and design are carried out from the following aspects: the information framework of the portal website, the information infrastructure platform architecture, and the website construction and operation organization framework.
(1) Information frame design
Designing the information framework, the functional positioning of the portal is the key. The positioning of provincial government portals is quite different from that of other levels of government, and positioning is indeed more difficult. One is that the provincial and municipal websites are very different. There is no clear service content for the citizens, and it is difficult to grasp the information boundary with the municipal and departmental websites. Second, most domestic provincial government websites generally stay in the open government affairs. 1. The main content is static content, lack of interactivity, low user access rate, and there are not many things to learn from. Third, the construction level of sub-sites of various departments of the provincial government is uneven, the technical styles are different, the system is scattered, and there is no unified platform.
In order to overcome the above difficulties, the Information Center of the Provincial Government Office cooperated with Zhejiang University and other units to actively investigate and analyze in depth the website construction, business processes, and information construction of the units directly under the provincial government. At the same time, actively carry out research outside the province. I have visited and inspected the e-government construction of the Shanghai Municipal Government and the Jiangxi Provincial Government, especially the construction of the portal website. With reference to the experience in the construction and operation of excellent government websites at home and abroad, I have compiled the "Zhejiang Provincial Government System Information Resource Analysis Report. Based on this, the "Zhejiang Provincial Government Portal Information Framework" was formulated. Set up five channels of "One Main, Four Sub". The main channel highlights the contents of government portal information disclosure and government affairs disclosure. The four sub-channels focus on serving the public. From the different perspectives of residents, enterprises, investors and tourists, the government, social groups, enterprises and institutions The service is displayed and strives to be an authoritative website for service navigation in Zhejiang Province.
(2) Information infrastructure architecture design
Based on a comprehensive analysis of the mainstream technology of website construction, combined with the status of the software and hardware platforms of the original government website, we have proposed a new information infrastructure construction framework for the portal website.
The portal will be developed based on the J2EE multi-layer architecture. Multi-layer architecture system: front-end presentation layer-middle application layer-back-end data layer-bottom layer J2EE multi-layer distributed development environment. The system is an open, componentized, object-oriented, and extensible platform.
The logic diagram of the system is as follows:
(3) Expression design
The homepage style design of the website refers to many government websites in Canada, Hong Kong, Shanghai, Hangzhou and other countries, breaking through the current style of domestic government websites that focus on a large amount of text information, and the interface design is based on the principles of elegance, simplicity and ease of use. Use information navigation as the center of the homepage to plan the page; the page size is limited to 1.5 screens, so that the low version of IE is displayed in full screen, overcoming the problems of the first user due to the large content and the lengthy page caused by the confusion of the first user .
(4) Website construction and maintenance organization structure
Led by the General Office of the Provincial Government with the participation of relevant departments, the “China Zhejiang†Government Portal Construction Coordination Group was established to be responsible for the organization and coordination of portal construction. All units directly under the provincial government and municipal governments should attach great importance to the construction of government websites, determine a leading comrade to be responsible, and be led by the office (office), with the participation of relevant departments, in accordance with the planning requirements of the station construction, coordinate with the main website construction, graded management, to ensure The normal construction and operation management of the website.
The "China Zhejiang" government portal website is built by the provincial government office and the units directly under the provincial government in accordance with the "unit network, topic group column, and efficient link" model. The General Office of the Provincial Government is responsible for the overall planning of the portal website, column setting, supervision and inspection, website operation monitoring, etc. The software development and daily maintenance of the website is the responsibility of the provincial government office, and the content of the website is provided by the units directly under the provincial government. "Unit network" refers to the establishment of independent sub-sites by the units and municipal governments directly under the provincial government, and the relevant columns are set according to the unified planning of the provincial government portal; "thematic group columns" refers to the hot spots that the provincial government portal will generally pay attention to by the public As for the problem, various columns are formed in a prominent position on the portal website, which is maintained by the relevant departments to facilitate public access; "efficient links" refers to the links between the provincial government portal website and each sub-site should be efficient and smooth.
The units directly under the provincial government and the municipal governments strictly control the content of the units entering the provincial government portal website according to the principle of "whoever is online, who is responsible", and organize the content online in a timely manner to improve the timeliness of the information. The unified setting of self-surfing columns shall be implemented by all units directly under the provincial government and organized by the municipal governments to ensure "efficient links" with the provincial government portal. If there is no unified requirement, the units directly under the provincial government and the municipal governments can set up their own columns according to the actual situation and develop features.
The second phase of content management focuses on the construction and implementation phase
(1) Construction of website information infrastructure
Build a reliable and safe information system, establish a website hardware and software platform, and establish a website management system. See Figure 2 for details:
(2) Information content collection, organization and management
Design around the column of the website to collect information content. Use the website content management system to collect the following types of information:
1. The latest documents, laws and regulations, government affairs and other government affairs information; 2. Service guides, administrative licenses, non-administrative license approvals, government services, form downloads and other service information; 3. Governor ’s mailbox, online consultation, suggestions, etc. Interactive information; 4. Zhejiang overview, economic statistics and other data-type information; 5. Public information, service navigation information; 6. Online service procedures and other information.
After the information collection is basically completed, a comprehensive inspection of the contents of each column is carried out, and the gaps are filled out. Some information that has a time limit is also revised and updated; at the same time, for the information that requires the cooperation of each city and department, we A detailed list was issued to all units, which requested self-examination and supplementation within the specified time. At present, on the portal, the overview of 11 cities, the mayor, etc., 44 provincial government units directly under the organization functions, work rules, leadership division of labor, person in charge of the post, department documents, public telephone, supervision telephone, address and other basic information are all Can be found; local regulations, government regulations, and publicly available policy documents issued by the provincial government and the provincial government office can be uploaded and released in a timely manner; 44 units directly under the provincial government, in addition to reporting their own information on government affairs disclosure as required At the same time, daily dynamic government affairs manuscripts are also reported.
The third stage is the application improvement stage focusing on online service
(1) Further perfect the expression form of online service
Improve the presentation form of the service hall of the portal website, adjust the homepage interface of the service hall of the portal website, and on the premise of continuing to retain the original clear logic and convenient retrieval characteristics, made a further visual layout to simulate the realistic service hall Units are arranged in the form of individual processing windows. At the same time, all pages of administrative licenses and matters to be handled online by provincial units are required to be marked with the unified logo of "China Zhejiang Portal Service Hall" and be as close as possible in style to the Chinese Zhejiang Portal to form Unified online government image.
(2) Improve the online process
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