Introduction of ISO 9000 in Printing Factory Management 1

Summary

How should the printing industry respond to the ethos of promoting the ISO 9000 series? Does the ISO 9000 regulations really meet the needs of the printer? Therefore, I will discuss how the management of the printing plant should comply with the provisions of ISO 9000 and discuss the possible problems with ISO 9000 and the benefits that may be obtained after achieving ISO 9000 certification.

Preface

I. Research motivation and background

In the implementation of the ISO 9000 atmosphere, how to make the printing industry catch up with this wave of the trend, and meet the international standards of quality requirements? Obtaining the ISO 9000 certificate is not the end of pursuing quality, but the beginning of the system. But before reaching the ISO 9000 quality management standards, consider that the projects required by the ISO 9000 are really improving the productivity of the printing industry for the printing industry. Is it a good way to print quality?

Second, the purpose of the study

The implementation of ISO 9000 from large corporations to small enterprises, from central factories to outsourcing factories, and even from the business model to personal consumption patterns, this wave of offensive, but also a lot of what set off like "commercial quality, The term “financial quality, medical quality, administrative quality, marketing quality, etc....” that hasn't been raised for a long time is like a whirlwind that invades the industry for a long time without waves. In order to achieve the increasingly universal quality requirements (ISO 9000), what kind of measures should the printing industry take? This is what I will discuss next.

è´°, literature discussion

In this section, I discuss it in two parts:

I. ISO 9000 certification

Second, the general printing factory organization, to discuss the relevant literature.

First, the ISO 9000 international standard certification

ISO (abbreviation for International Organization for Standardization) is an organization composed of participating members of multinational standards organizations in the world. It is the organization that develops and publishes international standards. Each Member State has the right to send representatives to participate in the committee when it is interested in a project handled by a certain type of technical committee. Any government or non-governmental international organization that can establish relations with ISO can participate in the formulation of ISO standards.

The ISO Department aims to facilitate the smooth exchange of international goods and services, eliminate "barriers" between them, and provide standards and related activities for the development of global knowledge, science, technology and economic activities. , To increase international assistance to achieve a unified standard, but also to promote its development.

The ISO 9000 series of standards was completed in March 1987 by the TC 176 (Technical Committee Name) in the ISO organization. The series of "Quality Management and Quality Assurance Standards" was issued in May of the same year. Germany adopted the German National Standard (Diniso 9000 Series) in May of the same year. In December of the same year, it became the common standard of 18 European countries (including six countries in the Common Market and six free trade associations in Austria), and was renamed the EN29000 series of standards. Then ISO 9000 was revised for the first time in 1994 and is expected to undergo a second revision in 2000. Generally speaking, ISO 9000 certification refers to ISO 9001, ISO 9002 or ISO 9003 certification. The relevant international standards involved in the ISO 9000 certification include ISO 8402, ISO 9000, ISO 9001, ISO 9002, ISO 9003, ISO 9004, ISO 10011, ISO 10012, and ISO 10013. A summary description of the above international standards is hereby given. :

(a) ISO 8402: This international standard is defined in terms of "quality management and quality assurance."

(b) ISO 9000: The purpose of this international standard is to clarify "the differences and interrelationships between important quality concepts" and to provide "the criteria for international standards that should be used in the quality system" so that "users" can " International standards are used for "internal quality management" and "external quality assurance."

(c) ISO 9001: is a quality assurance model that includes design/development, production installation, and after-sales services.

(d) ISO 9002: It is a quality assurance model that includes production, installation and after-sales services.

(v) ISO 9003: A quality assurance model for final inspection and testing.

(6) ISO 9004: It is the guiding outline for the implementation of quality management and quality system requirements, which will allow any company to follow the rules when promoting quality management.

ISO 9004 can be divided into the following sections:

1.1994 guidelines

2.1991 Service Industry Guidance Outline

3.1993 Guideline for Processing Materials

4.1993 guidelines for quality improvement.

(vii) ISO 10011: This international standard is a guideline for quality system audits.

(h) ISO 10012: This international standard is a quality assurance requirement for measuring instruments.

(ix) ISO 10013: This international standard is a guideline for the development of quality manuals. This set of ISO 9000 series certifications was originally applied only to contracts between buyers and sellers, but since it was set in 1987, it has brought considerable shock to companies around the world, and its implementation has far exceeded the original targets.

ISO 9001, ISO 9002 or ISO 9003 is to confirm that the seller can provide the standard range and business model of the product or service requested by the buyer; and ISO 9004 refers to the internal quality of the seller in promoting ISO 9001, ISO 9002 or ISO 9003 Ensure the specification of system operation rules.

In summary, in order to advance the use of products or services before the buyer and seller can establish a common mode of review quality, the ISO 9000 series draws up a set of regulatory references, including the development of buyer and seller contracts, and design specification requirements. And confirmation, procurement operations management, feed inspection, storage facilities and picking requirements, process control, final inspection, finished product packaging, warehousing and delivery management, various handling operations from loading to delivery, inspection and test identification , non-conforming product control, corrective measures and statistical analysis, calibration equipment calibration management, education and training, quality records, document control, management responsibility and quality policy, after-sales service and other operations management, as the basis for execution and monitoring quality of buyers and sellers .

Take Singapore as an example. Since 1988, ISO 9000 certification standards have been adopted. So far, more than 300 companies have obtained this certification. The original GMP system (Good Manufacturing Practice Scheme, referred to as GMP) was changed to adopt the ISO 9000 certification system. The original GMP qualified factory was required to pass the ISO 9000 series certification before it could be exported. If it did not pass the ISO 9000 series certification, only Local sales in Singapore. It can be seen that there is no doubt about the credibility of the ISO 9000 series of certifications for international quality assurance.

Which industry is more suitable for ISO 9000 series certification? The combination of the ISO 9000 series, the current version of 1987, is mainly composed of two aspects. The first is the main body of work operations, which are ISO 9001, ISO 9002 and ISO 9003. The first is the work guidance outline, which provides the selection and description of the work subjects in the implementation of the work, which are ISO 9000 and ISO 9004, respectively. However, due to the current version of the content, the provisions of the manufacturing industry are more specific and feasible. The manufacturing industry can formulate a set of operating procedures such as design, manufacture, inspection and delivery that satisfy the customer (buyer) in accordance with the requirements of the ISO 9000 series. From the tangible product manufacturing type, its operating procedures such as design, manufacture, inspection, delivery, and so on, are transformed into service types of intangible products.

The ISO 9000 series is aimed at manufacturers and service providers to provide an overall concept of quality assurance for administrative operations. It also requires the establishment of a documented system and the transformation of the previous “human-oriented” communication into a system-based approach. The way of communication; to solve various quality problems, not only rely on inspection, process and design to find the missing, but to let the members of each unit be responsible for the overall quality assurance of their administrative work processes. Analyze the true quality problem.

Through the overall related process extended by the ISO 9000 series, people who have the ability, ability, and experience of the company can be more effectively played; communicate with the system, express opinions, and make it easier for all relevant personnel to face problems. , and then put forward proposals for various reforms; and in each successive improvement process, it is no longer necessary to ignore the psychology of "not to fail, but not to, but not to, but to fear to offend people." The overall understanding of the system is more specific and more effective. It does not lead to the establishment of a lack of system, which results in unnecessarily negative effects and more adaptability each time people are managed or replaced.

In this study, not only the ISO 9000 model will be incorporated into the printing factory model, but also will try to find out what are not suitable for the printing industry in the ISO 9000, and discuss these places that are not suitable for the printing industry. .

Second, the general printing factory organization

The so-called organization refers to people, finances, events, and things under a certain common goal. . . . Such as efficiency, system coordination, and make it a complete system that. The basic elements of organizational form are: the division of departments, the occurrence of authority, and the establishment of relations among departments. A sound organization must have: a clear classification of the nature of the work and easy coordination, clarifying duties and powers, and easy to authorize, and establish a variety of relationships to achieve coordination and cooperation.

The internal organization of a general printing factory includes the business department, material department, prepress department, printing department, binding department, and personnel department. . . And so on, each department has its own responsibility and each has its own role. It may have been less closely related (since each department may be able to stand out as a small factory), but in terms of the entire plant's operations. In order to make operations more smooth, the links between various departments are even more important. If the internal control function among the promotion departments can be strengthened, the problems between departments and departments will be reduced.