Customized furniture is frequently complained that the industry calls for a third-party monitoring mechanism

With the upgrading of people's home consumption concept, customized furniture such as cabinets, wardrobes, bookcases, bedside tables, and cloakrooms have been favored by consumers. However, due to the many standards and norms of custom furniture, once there is a dispute, the mediation will be less "ruler". In addition, the custom-made furniture contract stipulates that the form of sales that “pays in full when the order is signed” is considered by consumers to be “overlord clause” and becomes a hot spot for consumer complaints. This week, the Morning News reporter interviewed relevant people on these issues of complaints about custom furniture consumption.

Custom furniture complaints three hot spots

The reporter learned from the custom furniture store that at present, the general process of custom furniture is 8 steps: the communication between the two sides - the design of the selected custom product - the designer's field measurement - to determine the design (including raw materials, size, color, etc.) - - Place an order and pay the full amount - the manufacturer produces customized products - merchants ship and install - - buyer acceptance.

Comprehensive analysis of the user's dissatisfaction with the main conditions of custom furniture are as follows: First, the changes in the raw materials of custom furniture, such as white bricks, black bricks, color is not the same, the final effect is not the same; Second, customized products, The design renderings have certain discrepancies with the real objects. Third, the customized furniture is a household consumer product. The customized crowd is not the final consumer group. For example, the parents customize for their children, and the children are not satisfied.

Consumer: It’s unfair to pay the full amount

“It’s very good to see a wardrobe in a friend’s house. I want to customize one. I came to the store and asked for it. I’m sure I’ll pay the full amount when I place an order. I’m playing drums, and the style of the new home and friends’ home is completely Different, can not see the effect, if the customized product is not good at the end, who will protect my rights?" Mr. Xu, who has just renovated the new house, complained: "The whole payment is the 'overlord clause'." Miss Media, a media practitioner, said that she had to pay the full amount before ordering the custom furniture. "This is not very good. It is unfair to the consumer to place the full payment, so we are passive, what about fair trade? What?"

Mr. Nie, a senior designer of a real estate company, also said that it is unreasonable for the custom furniture to make the full payment. It is difficult for the owner to accept such a strong clause. He suggested that the partition should be paid in proportion.

Merchant: to ensure the company's own interests

“Customized furniture is not the same as TV sets. Consumers who purchase TVs can still sell them to other users after returning them. In fact, when custom furniture is measured in the early stage, the merchants have already begun to bear the cost of custom furniture. Therefore, once the order is confirmed, the consumer pays the full amount of customized furniture is conducive to benign commercial operations," said He Fuwei, deputy general manager of the custom-made furniture company Zhibang, in an interview with the Morning News reporter: "Customers choose Zhibang, It is to recognize us and finally agree to pay in full. We also use strong service as a guarantee, and always adhere to the business philosophy of 'customer satisfaction.'"

Li Li, the new brand of custom furniture, said that we have customized furniture for more than 2 years. Consumers basically agree to make full payment before ordering, because the whole industry has done this, and then we have Brands and services are also guaranteed.

Industry experts: Introducing third-party supervision mechanism Industry experts said that at present, the custom furniture industry has no mandatory binding mechanism, resulting in the emergence of “overlord clauses”, to solve this problem, to provide fair and equitable consumers and businesses. The business environment, the establishment or setting up a third-party supervision mechanism similar to Alipay, is not a cure. However, Xu Bin, a lawyer at Beijing Zhongtang Law Firm, said in an interview with the Morning News reporter that it is not a “overlord clause” to determine the delivery of the full amount in the custom furniture. This is just a reflection of trading habits. In response to consumers in a weak position in this article, he suggested that consumers sign the custom furniture agreement, refine the material, color, size, and specifications of the product into written materials, in case of future evidence, evidence check.