This article was first published on the WeChat public account: Daily Economic News. The content of the article belongs to the author's personal opinion and does not represent the position of Hexun.com. Investors should act accordingly, at their own risk.
“Five-star hotels, why don’t you wash the sheets?†Recently, a report on WeChat public blueberry evaluation attracted widespread attention.
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The world is not just righteous and profitable. When many people on the Internet appealed to the hotel to "adjust their conscience to the 'five-stars', the daily economic journalist also carried out the question of "why the hotel does not change the sheets". The answer was that there was “big cost†behind “small sheetsâ€.
The reporter learned that the price of a set of linen washing in each room of the hotel is about 8 yuan, and the industry's room net profit is only 11.91 yuan. Compared with the two, the cost of linen washing is not small in cost.
However, the crux of the matter is that there is a bigger thing to deal with in addition to bed sheets and costs, that is, how should consumers' health and interests be protected?
Hotel faces cost pressure
1.5 yuan for sheets, 2.6 yuan for quilt cover, 0.6 yuan for pillowcases, 1 yuan for bath towels, 0.5 yuan for face towels, 5 yuan for pads... This is the price information that the daily economic news reporter learned from the linen washing bill of a hotel in Foshan.
The so-called "clothing" refers to the general term for various textile products such as bedding, towels, tablecloths, curtains, chair covers, carpets, etc. used in service industries such as hotels, restaurants, beauty salons, etc. The pads are thin on the mattress. pad. In fact, the hotel basically does not clean the pads unless there is a noticeable smudge. So remove the pad, calculate the price of the entire set of linen washing is only 6.2 yuan.
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However, Zhao Huanyu, chief knowledge officer and senior economist of Huamei Hotel Consultant, told the daily economic journalists that for low-end hotels such as fast economy hotels, the cost of washing is not small, which is second only to the cost of rental and labor. And energy consumption.
He calculated the account with the reporter. The China Life Group, which owns many well-known hotels such as Hanting, All Seasons, and Ibis, had a net profit of 390 million yuan in the second quarter of 2017, and the total number of guest rooms was 359,500. According to the calculation of 92 days, it is estimated that the average net profit per room per day at the group level is 11.91 yuan. In comparison, the cost of linen washing around 8 yuan is not small. “The group level is different from the specific hotel, but (this) can explain the problem.†Zhao Huan said.
(Note: Some netizens misunderstood this account as “After completing a complete set of linen washing, the average net profit of 11.91 yuan per room per day will be deducted by about 8 yuan.†In fact, here is only the washing fee and net profit. Make a numerical comparison.)
The reporter learned that general high-end hotels will set up their own laundry rooms, but labor is also the first cost, and in the case of unstable occupancy rate, it is facing greater cost pressure, so now more high-end hotels will be clothed The grass washing business is outsourced.
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The person in charge of the above-mentioned hotel providing the price of linen washing told the daily economic journalist that the hotel income mainly depends on the average house price and occupancy rate, and the two data are generally inversely proportional to each other. The higher the hotel price, the more the occupancy rate will be. Low, so to get the most out of it, you must make a reasonable hotel room rate. “But in recent years, the occupancy rate of hotels has been relatively low, and the cost of rent, labor and so on has been fixed, so there is a certain cost pressure.â€
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Disorderly competition in the linen washing industry
Ruili Washing (830907.OC) is the first new three-board listed company in the domestic washing industry. It said in the 2017 semi-annual report that at present, China's public textile washing industry is in the development stage, and enterprises are mainly engaged in small and medium-sized enterprises. Very intense. With the continuous development of the washing industry market and the low barriers to entry in the washing industry, many companies will enter this market and expand their business. Enterprises adopt low-cost competition strategies, thus bringing disorderly competitive pressure to the industry.
Shi Jianrong, secretary-general of the Guangdong Dyeing and Dyeing Industry Association, told the Daily Economics reporter that due to the current low price of linen washing, the more formal the washing plant is facing the greater cost pressure on environmental protection costs and labor costs. It has spawned some small factories to use illegal methods for cleaning in order to obtain profits. If they should be rinsed at least three times, they should only clean one or two times, or use self-developed unqualified cleaning formulas for cleaning, even Do not wash, clean, clean and wash.
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Graphic and unrelated
“With the stricter environmental protection regulations, some small factories have not met environmental standards and can only be eliminated, or started at night, especially in Beijing and other places, so the supply of linen washing services in the whole industry is relatively tight.†Shi Jianrong believes This is one of the reasons why the hotel does not change the sheets.
At the end of last year, Guangdong Province issued the first domestic “Commercial Cloth Washing Qualification Requirements†group standard, requiring commercial linen washing enterprises to operate with certificates, and at least open business licenses and environmental protection licenses. The processing requirements include the use of raw materials that meet the requirements and inspections; the use of strong acids, alkalis, and harmful materials for the human body is prohibited; the raw materials that are prohibited from being used in the country and the local areas are not cleaned. The washing of the linen is carried out according to the basic process of main washing, rinsing and post-treatment; the linens for different purposes (such as room linen and catering linen) must distinguish between washing and the like.
Shi Jianrong said that to solve the quality problem, it is necessary to guide the formal enterprises to abide by the law and integrity management. On the other hand, it is necessary to bring the enterprises operating in violation of regulations into the scope of regulation. The "black factory" that violates the law and disrupts the market order for a long time is jointly sealed up by multiple departments. .
Going back to the beginning of the question, how should the health and interests of consumers be protected? The reporter noticed that the People's Daily 603000, the stock bar recently commented:
In addition to conventional regulation, regulators may wish to innovate in the form of supervision, such as the introduction of unannounced visits.
Since the relevant agencies can make unannounced visits, the regulatory authorities are more entitled and more qualified to make unannounced visits. It is also possible to hire outsiders to make unannounced visits and activate the company's internal reporting mechanism to reward employees for internal reporting.
This kind of logic mode is also applicable to catering enterprises. The kitchen situation is not known, the supervision department can blitz check, cooperate with the media, send reporters unannounced visits, and so on.
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