Since the beginning of this year, the transaction volume of new and second-hand housing in this city has increased significantly, and the demand for home decoration and furniture consumption has increased. The reporter learned from the Consumers Association system that consumers’ complaints about home decoration and furniture products have increased significantly and become a hot spot in the near future. The newspaper also received a lot of reflections in this regard, mainly reflecting the problems of poor quality of decoration works, demolition of renovation units, dishonesty of furniture dealers, and the use of inferior materials for furniture production.
?? Engineering quality is poor, the decoration unit is destroyed more than
Mr. Guo signed a renovation contract with a large decoration company in March this year . After the completion of the project, Mr. Guo found several engineering quality problems, such as the large-scale appearance of wall tiles in the bathroom . In response to this quality problem, Mr. Guo asked the decoration company to repair. The decoration company recognizes the maintenance. During the maintenance process, the toilets, wash basins, bathroom cabinets, water heaters, showers, radiators and other facilities in the bathroom need to be dismantled and reinstalled, which will affect the life of Mr. Guo’s family. Rent a house to live. According to the "Contract Law" and the "Regulations on Construction Project Management", the decoration company shall bear the maintenance obligation and shall be liable for the damage caused. The decoration company resolutely opposes the liability for compensation, but it does not have a strong basis. The explanation for the strong words is that during the warranty period, it can only be repaired and cannot be compensated. The issue of Mr. Guo’s complaint has not been resolved so far.
?? Consumer Mr. Wu signed a decoration contract with a decoration company through a decoration network at the end of last year, for the decoration of the house, the full amount is 30,000 yuan. The decoration company promised to return half of the decoration (ie 15,000 yuan) after the completion of the renovation . After the renovation was completed, under the repeated reminders of Mr. Wu, the decoration company paid 9600 yuan twice , and the difference was 5,000 yuan. After Mr. Wu reminded him again, the decoration company had already gone to the building and disappeared.
Mr. Huang, a consumer, said that in June this year , he signed a renovation contract with a large decoration company in Tianjin, Tianjin, to renovate his new house. However, during the renovation process, the decoration company increased the project and charges outside the contract without prior authorization. Did not inform Mr. Huang, causing Mr. Huang not to recognize, the two sides have disputes. At present, Mr. Huang has gone to the market supervision department to make a complaint.
?? Consumer Mr. Guo signed a renovation contract with a decoration company in Tanggu in early June this year . The contract stipulated that the decoration time was one month. The decoration company not only needs more renovation fees for various reasons, but also delays the construction period until the renovation in August is only halfway, and the quality of the renovation works is rough. Mr. Guo was looking for the theory of the boss of the decoration company, but he was stunned and made Mr. Guo very angry.
In August of this year , Mr. Li pre-purchased a second-hand house and signed a decoration intention with a large-scale decoration company in the city, but did not sign a standard decoration contract. The decoration company charged a deposit and a design fee of 10,000 yuan. Because of the change during the purchase of the house, Mr. Li’s house was not bought. Recently, the decoration company was asked to refund the money, but it was rejected. Lee results did not buy into the room, but also in vain to spend 10,000 yuan renovation costs.
?? Dealer is not honest, furniture is rough
Ms. Zhang ordered a fabric sofa in a decorative city in Dongli District. When the sofa was delivered to the house, Ms. Zhang smelled a pungent smell, and the merchant said that “just a few days will be fineâ€. But after a few days, the pungent smell remained, the sofa jacket was unpacked, and the sponge filled inside was black and dirty. It was the smell of this "black heart cotton". Ms. Zhang also found that the product did not have quality inspection certificate, factory name, factory address and other information, so the merchant was required to return it. The merchant said that the quality of the sofa needs to be identified before returning. In the end, after the elimination of coordination, the merchants handle the return for the consumer.
?? Consumer Mr. Xu spent 40,000 yuan to buy a set of furniture at the home fair in March this year . The main material marked in the furniture closet is "ash ash", and the auxiliary material is "rubber wood". After the furniture is delivered to the house, Mr. Xu found that the main material of the large closet was not entirely "ash", which was mixed with other wood and made a complaint.
?? In July, consumers still spend Ms. Dagang a furniture store more than 10,000 yuan to buy a bedroom set, furniture sent home after the discovery, there are several places there are cracks and fade problem, find the operator for repair or replacement, The operator did not solve it. In June 2015 , Ms. Gong spent more than 7,000 yuan in a furniture store in Xiqing District, ordering a set of furniture. Because the house was being renovated at the time, the merchant was not delivered. When I asked for delivery again in August this year , I found that the mall was closed, and that furniture factory could not find it. In June of this year , Mr. Du spent 1,000 yuan to buy a sofa in a shopping mall in Beichen . After the goods were delivered to the home, the samples were seriously inconsistent with the samples.
After the analysis, the staff of the Consumers Association analyzed that the furniture complaints were mostly due to the fact that the products or samples placed by the individual manufacturers were qualified, but the products sold in the future or the products delivered to the consumers' homes may not be qualified. The reason for the large number of home improvement complaints is the lack of uniform standards for the price of home improvement services. Most citizens have adopted the method of “contracting without enrollment†when decorating the house . The decoration materials are purchased by the consumers themselves. The construction unit has no articles on the material fee, and can only make an idea on the service fee, plus no uniform service price. standard. In addition, some home improvement companies said that they had a lot of discounts and cheap prices, but in actual projects, they added items at will, and the over budget was not in line with their advertising, causing disputes. In view of the current status of the furniture home improvement market, consumers are reminded that the furniture materials and styles must be specified in the invoice on the purchase of furniture, and the service standards should be indicated on the contract when the home decoration is carried out.
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