Household jewellery category consumer complaints exceeded 3,000 pieces of analysis report shows that from May 2015 to April 2016, the province's industrial and commercial system at all levels of 12315 working institutions accepted a total of 3,714 complaints about home decoration and home furnishings, an increase of 2.8 over the same period of the previous year. %; involved in the amount of 20.279 million yuan, an increase of 24.1%, the average amount of complaints involved 6104 yuan, an increase of 19%; for the consumer to recover economic losses of 2.603 million yuan, an increase of 10.1%.
Furniture consumption complaints grew by nearly 40% annually during the “Twelfth Five-Year Plan†period. The average annual growth rate of home decoration and home decoration complaints was 26%, which was 0.2 percentage points higher than the average growth rate of all consumer complaints. The consumption complaints involved a continuous increase in the amount. The annual growth rate is 49.7%; the economic losses for consumers are continuously improved, with an average annual growth rate of 22.3%.
According to the analysis, in the home decoration and home decoration consumer complaints, Zhengzhou and Luoyang received the most complaints about home decoration and home decoration, which were 1,291 and 909, respectively, accounting for 59.2% of the total number of complaints received by the province. In terms of growth rate, the number of complaints received by the central cities and counties such as Xinyang, Luohe, Xinxiang and Zhengzhou increased rapidly, up 48.6%, 22.0%, and 9.2% respectively over the same period of last year. % and 9%.
Over half of the analysis report on the proportion of complaints about decoration and building materials consumption shows that the number of complaints received in the decoration and building materials category was 1,922, accounting for 51.8% of the complaints received by the home decoration category, which was 2.4 percentage points lower than the same period of last year; There were 1670 complaints about furniture consumption, accounting for 45% of the complaints received by the home decoration category, which was 2.5 percentage points higher than the same period of the previous year.
Judging from the year-on-year growth rate of consumer complaints in various types of home furnishings, during the “Twelfth Five-Year Plan†period, furniture consumption complaints maintained a high growth rate, with an average annual growth rate of 39.1%, which was higher than the average growth rate of home decoration categories. Percentage points; the average annual growth rate of complaints about building materials and decoration services is lower than the overall growth rate of home decoration complaints, which are 20.1% and 9.6% respectively. It shows that with the increasing demands of modern people for the comfort level of family living environment and the gradual enhancement of people's awareness of environmental protection and individuality, “light decoration and heavy decoration†has become the mainstream of the current home decoration furniture market in our province.
Doors, windows and sofas become the "hardest hit"
Among the complaints about the decoration of building materials, the top three categories of goods were doors and windows, floor materials and sanitary appliances, accounting for 34.2%, 29.4% and 12.2% of the complaints received by the decoration and building materials, respectively. Among them, wooden doors, ceramic tiles and toilets are three types of complaint hot items.
Judging from the specific problems reflected by consumers, the quality problems of the decoration building materials, the failure to fulfill the three guarantees, the non-return of the down payment, and the delayed delivery problems frequently accounted for 84.1% of the problem of building materials.
Among the consumer complaints about furniture, the top three products were sofas, beds and combination furniture, accounting for 17.0%, 15.0% and 13.8% of the complaints received by the furniture category, respectively. The quality, contract and after-sales service issues accounted for 38.2%, 18.8% and 17.6% of the consumer complaints handled by the furniture category, respectively.
Judging from the specific problems reflected by consumers, the problem of product quality of furniture, failure to fulfill the three guarantees, delayed delivery, and non-return of down payment are more prominent, accounting for 89.7% of the complaints about furniture consumption.
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